Real time AI complaints classification, prioritization and assignment
Guide agents through the complete call-handling process with customers
Deflect up to 60% Queries with our structured, 104 language chatbot
Smarter Decisions
Flexible Implementations
Chatbot : Set up a chatbot on your website to help visitors
iFrame : Make it a seamless section on your website or set it up as a pop-up at the required places on any page for contextual support.
Agent help : Guide agents on internal processes including call centers or for offline processes.
Internal Workflow : Automatically create items from one tree to multiple workflows. Track closure and completion of each item with real time command center.
What makes us special
Digital Knowledge Platform and decision trees
Application speed
We realise time is money for your customer and for you too. We have an innovative architecture for instant presentation of next step. The interface is faster than any web application. Keyboard navigation is a first for web applications. Dont take our word for it - Seeing is believing, so just ask and let us show you.
Comprehensive
We dont just stop at the chatbot or agent help. What happens after the customer goes away? There are still actions to be performed to keep your promise. Automatically create items in work queues to ensure nothing slips through the cracks. Workflow integrates with a command center to allow full visibility and control of your processes.
Sales optimisation
Improve your sales agents effectiveness by supporting them with the best script to convert each lead. Agents can Click to call, guidance at each objection step and you get a comprehensive view of outcome of the whole sales effort. We also provide qualified leads for your specific criteria - fill up your prospects list on the platform and feed the sales engine.
Variables and Logic
Collecting information: Get information from visitors in simple text, validated email addresses or drop down selections.
Using the information: Use the collected information to personalise the subsequent steps, or just address customers by their names.
Logic based on information : Parse collected information and use it to define logic within the flow.
Setup external or refresh links: Guide users to another part of your website, to a support document or to an external website setup as an action on a button or link within text.
Automatic realtime case capture, classification, prioritization, assignment to owner. Digital visual management and "track-to-closure" with root cause analysis and integrated customer satisfaction surveys.
Comprehensive case management and query management structures to manage Complaints, Customer Service as well as Sales queues.
Next Step
Explore the possibilities
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Identify benefits and use cases to deliver better sales and service
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